As 2018 begins, many companies are starting to look at technology upgrades for the coming year. One area that has become much more complex and challenging for CEO’s, CFO’s, CIO’s, and IT managers is voice communications. No longer defined and relegated to a phone system, or PBX, voice is leading the way in integrating collaborative technology.
In order for you to make an informed, intelligent decision about which of the competing technology platforms, transport choices, features, functions and payment options are right for your business, it is very important to understand the benefits and limitations of each choice.
Let’s start with VoIP (Voice over Internet Protocol). In a nutshell; your voice (which is analog) is converted to digital (think of listening to music on a CD instead of an LP record) and is layered in with other data applications on your network. It is the underlying technology of most of today’s voice platforms.
VoIP telephone systems are popular options and they can offer substantial advantages. But buying a VoIP system can be challenging because of the various combinations of technology and providers can be mind-boggling. The graphic below identifies some major features along with pros/cons of cloud-based, on-premise and hybrid solutions.
A Critical Business Decision
In the end, whether a business chooses a Cloud, On-Premise, or Hybrid solution, the new telecom system can have a profound effect on business processes and ultimately profitability. Selection and implementation is critical. Change is both a risk and an opportunity. An effective implementation can improve everything from customer experience to overall profitability. How a business functions and how it wants to function is as much a determinant on the selection of a new business communications system as the price or the choice of technology.
These are not easy decisions nor are they simple. If your company is not prepared with educated staff, you can define the scope of work to outsource this to a Communications Technology Consultant. Just make sure he/she is independent, experienced and aligned with your company’s objectives.
For more details, download your complimentary Abilita research report “YOUR NEXT TELECOM SYSTEM – A Primer on Cloud, On-Premise and Hybrid Systems”
Educating yourself on the benefits and potential challenges that come with using cloud, on-premise or hybrid phone systems can help you make a good decision to ensure your business needs are met and you get the greatest value for your investment. This special report explains why you need to upgrade, key considerations for each option and a review of this important business decision.