Case Studies With Our Clients

Residential Real Estate Company

Abilita was commissioned to perform a communications review of a Residential Real Estate Company’s twelve corporate locations in a metropolitan area. The review included elements of people, processes and technology as follows:

  • Phone Systems and Services Inventory
  • Phone Systems and Services Optimization
  • Wide Area Network review
  • IT infrastructure review (hardware and application software)
  • Answering Service and Reception desk process review
  • Security review
  • Disaster Recovery assessment
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The redesign provided RREC with:

  • A single point of administration for its IT and voice infrastructure
  • Carrier-grade security and redundancy for its IT infrastructure
  • Streamlined processes for answering service, reception, and appointment desk
  • Security and Virus protection across the network
  • Outsourced IT maintenance for onsite issues for all branches
  • Disaster Recovery solutions
  • Hoteling for real estate agents
  • Remote and Call Center users can seamlessly be an extension of the phone VoIP system
  • Shared reception amongst the different locations. Calls are routed to other receptions for load balancing back to testimonials

As a result of the review, cost reductions in existing services were realized and a redesign of RREC’s communication infrastructure was proposed, accepted by RREC, and the project managed by Abilita. The redesign included:

  • Centralizing IT applications at a carrier-grade co-location center
  • Centralizing after-hours answering services
  • Centralizing the appointment desk with a call center implementation
  • Implementing a VoIP PBX platform

Some of Our Happy Real Estate Clients

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International Distribution Company

This company headquartered in the southeastern US operates 350 branches located in North America, Europe, and Asia. It employs over 20,000 people and offers industrial MRO safety and electrical products and services. Their voice, data, and wireless network spend in North America was $5.5 Million per annum.

Over the past 3 years, we have been retained to:

  • Perform detailed reviews of technical and commercial proposals for MPLS, frame relay, router rental, and management
  • Review their ATM Metro network and provide recommendations to improve the resiliency of the network

Our deliverables included:

  • Working closely with the Tier 1 engineers to refine proposals
  • Optimizing the data network and router services
  • Intensive negotiation at the VP level for a total service package.
  • Saving $3 Million over a 2.5 year contract
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International Manufacturing Company Canadian Operations

Abilita was engaged to provide guidance to this large manufacturing company on transitioning from its existing wide area network topology to a new network topology that was designed to meet the Company’s future requirements.

The engagement consisted of:

  • Understanding the existing network topology (multiple networks)
  • Understanding current network requirements (data traffic flow, application priorities, bandwidth)
  • Understanding future requirements – new initiatives like VoIP, video streaming, encryption
  • Developing network specifications
  • Creating and issuing a Request for Quote
  • Reviewing, analyzing, and seeking clarification of the RFQ response
  • Developing a network implementation plan and a scalability plan to accommodate future growth
  • Contract review and negotiation
  • Network implementation assistance
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Medical Practice

The technology of the practice’s existing telecom infrastructure had become antiquated and unreliable. As a result, the clinical and business workflows of the practice had become increasingly impacted by dropped calls, lost calls, challenges to communicate between interior offices, and difficulty locating staff.

The equipment had aged to the point where annual maintenance costs were no longer acceptable, as locating replacement parts became more difficult with each passing month. A well-designed and efficient patient and staff-friendly telephone system is the lifeblood of a successful medical practice.

After considerable research, the Neurology Group of Bergen County engaged Abilita to conduct a thorough analysis of the practice’s existing lines and services with the goal of increasing operational efficiency and reducing costs.

Noteworthy accomplishments of this project:

  • Elimination of unnecessary telephone lines and services, with an overall reduction in line costs.
  • Reduction in the costs of mid and long-distance carrier charges through repackaging the services and negotiating rate reductions.
  • Implementation of a new Voice Over IP telephone infrastructure to provide the ability to merge voice and data communications, to integrate with the practice’s electronic medical record, and a significant reduction in the staffing required to support call center functions.
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Testimonial from David Contento, Administrator, Neurology Group of Bergen County, P.A.

“The use of Abilita Consulting, and Lou Caprioglio in particular, proved to be a beneficial and rewarding business decision. Lou’s technical knowledge, integrity, and attention to detail all contributed to his overall success as our consultant. Aside from his professional skills, Lou’s calm, reassuring demeanor made him an excellent fit for our development team and an invaluable asset for the successful completion of this project”.

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Midwestern Regional Bank

The engagement with this regional bank (80 branches) was an all-data project. Abilita managed the entire RFP process for the client and advised them in the signing of a $5 million data services contract. Abilita designed a resilient network that allowed the Bank to support current applications while providing a solid foundation for its future network growth.

The following are some of the tasks performed:

  • Review and analysis of the client’s existing data network infrastructure
  • Recommendations on decreasing network complexity
  • Eliminating single points of failure
  • Determining the number and types of connections used and the recovery methods employed
  • For the head office connectivity, key options were considered and recommendations were made with regard to MLPP vs CEF, Tasman router vs direct to Cisco router, Single vs dual homing gateways, and Single vs dual CPR router.
  • IPSEC Implementation across geographically diverse PoPs and gateways
  • Routing of circuits across diverse SONET multiplexers and fibers to ensure shared infrastructure on the transmission layer is not replicated at the IP layer.
  • Site Resilience and Route Diversity
  • Designed a network without bottlenecks or choke points.

Mortgage and Loan Foreclosure Services Company

Initially, Abilita was engaged to perform an audit of the Company’s data services and make recommendations to optimize them. Abilita’s recommendations included significant cost reductions and the need for the Company to standardize its data services into a strategic platform that would accommodate forecasted growth.

As a result, the Company retained Abilita to perform a Technology Review and develop a technology plan that would help the company prepare its technology infrastructure to accommodate its growth expectations.

The review included:

  • Existing phone systems
  • Wide Area Network performance, Local Area Network performance, data center infrastructure
  • Security policies and Disaster Recovery protocols
  • Current and future needs assessment based on user group interviews, and,
  • A review of the Company’s Strategic Plan and objectives
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Power Generation Utility

Here is a quotation from William Cross, CIO of Seminole Electric, “Abilita presented a very professional report with recommendations that were real-world and applicable to our company. Their investigations were thorough, their questions probing, and their analysis sound. I was very pleased with the final product we received.”

Abilita was engaged by Seminole Electric Cooperative, Inc. (SECI) to review its telecommunications systems. The scope of the study included three general tasks:

  • Review of the present telecommunication systems, hardware, software, and services
  • Recommendations as to the general directions to be considered for the next year
  • Recommendations as to “strategic” directions and technologies that Seminole might consider over the coming five years.
A man holding a clipboard in front of wires.

Analysis and Recommendations included:

  • Identified opportunities to capitalize on changes in technology and service offerings in the telecom industry that should provide savings and/or improve efficiencies
  • Deployment of VoIP
  • Integration of voice and data over a single network
  • Use of frame relay for the Energy Management Control Center
  • Effective use of the Internet
  • Video and Web conferencing
  • Review of voice and data network architecture and recommendation to migrate to an IP-based network
  • Review of voice and data service providers
  • Migration strategy for the deployment of digital circuits for the SCADA network
  • Review and recommendations for mobile radio system

Within the general scope outlined above, Abilita was asked to review two separate functional areas of the company that employ telecommunications:

  • The Information Systems group
  • The Energy Management Control Center
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Testimonials

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Abilita has provided a very tangible service to our company. Through their expertise we were able to reduce our local services over 40% with no degradation in service. We view Abilita as a thoroughly professional organization with our best interests in mind. Any time we have a change or a need of service, Abilita is able to help us right away!

Asset Health

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As a result of Abilita’s thorough optimization analyses, we realized an annual savings of 30%. In addition, Abilita recovered $21,000 in refunds due to billing errors.

CP Federal Credit Union

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We call them with confidence on any telecommunications related issue and know that they are working on our behalf. I highly recommend the services of Abilita to any organization looking for cost savings.

Plastic Solutions Inc.

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Please click for a set of testimonials to Abilita: Abilita IT Manager Testimonials

IT Manager Testimonials

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Abilita has truly lived up to their commitment to deliver bottom line savings and reduce our telecommunications headaches. Abilita was able to deliver to the County and our Health Department cost savings of over 50% of our spending. Even better, they took care of implementation, which was no small task!

Chippewa County

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To date, our cumulative savings have surpassed $150,000, including over $50,000 in recoveries of billing errors from several carriers.

Inova Federal Credit Union