Case Study – Residential Real Estate Company

Abilita was commissioned to perform a communications review of a Residential Real Estate Company’s twelve corporate locations in a metropolitan area. The review included elements of people, process and technology as follows:

  • phone systems and services inventory
  • phone systems and services optimization
  • Wide Area Network review
  • IT infrastructure review (hardware and application software)
  • Answering Service and Reception desk process review
  • Security review
  • Disaster Recovery assessment

As a result of the review, cost reductions in existing services were realized and a redesign of RREC’s communication infrastructure was proposed, accepted by RREC and project managed by Abilita. The redesign included:

  • centralizing IT applications at a carrier grade co-location centre
  • centralizing after hours answering services
  • centralizing the appointment desk with a call centre implementation
  • implementing a VoIP PBX platform

The redesign provided RREC with:

  • a single point of administration for its IT and voice infrastructure
  • carrier grade security and redundancy for its IT infrastructure
  • streamlined processes for answering service, reception and appointment desk
  • Security and Virus protection across the network
  • Outsourced IT maintenance for onsite issues for all branches
  • Disaster Recovery solutions
  • Hoteling for real estate agents
  • Remote and Call Center users can seamlessly be an extension off the phone VoIP system
  • Shared reception amongst the different locations. Calls are routed to other receptions for load balancing back to testimonials
admin@abilita.comClient – Residential Real Estate