Our locations

Our team

Paul Anker, Northville, MI

Phone: 248-412-0140
Mobile: 248-756-5099
[email protected]
45924 7 Mile Road
Northville, MI 48167

Paul Anker offers over thirty-five years of telecommunications expertise, all of which have been spent in the areas of Consulting and Technical Sales. His responsibilities have included assisting clients in evaluating their communications needs, develop long-term communications strategies and procure various telecommunications services and systems. Mr. Anker managed the Telecommunications Consulting practice at a regional accounting & consulting firm where he prepared and evaluated bid specifications for voice and data solutions at school systems, cities, a county, colleges and private industry. He coordinated installations of various multi-site clients, including telecommunications system contract negotiation, network evaluation and implementation.

He has conducted billing audits of telecommunications bills that have resulted in significant one-time and annual savings. In addition, he has significant experience with Contact Center and Enterprise VoIP solutions including multimedia queuing, speech-enabled IVR, outbound predictive dialing, workforce management, quality monitoring & recording and Unified Communications.

Paul has a bachelor’s degree in Business and Psychology from Hope College and an MBA in Marketing from The University of Michigan.

More About Abilita

Unbiased and objective, Abilita represents you. Our experienced consultants are trained to identify the proper fit of telecom services for your business. Our recommendations are customized to suit your specific business goals and requirements.

Solutions for Telecom Cost Optimization, Telecom Expense Management, and Project Consulting for strategic and tactical telecom issues.

Call us today to find out how we might be able to assist you achieve greater cost efficiencies and improved performance for your telecommunications needs – voice, data, and wireless.

Solutions That Deliver Bottom Line Results

Paul Anker
Detroit, MI

Dan Aylward

Phone: (517) 853-8130
[email protected]

Since 2004 Abilita has been laser-focused on delivering strategic communication technology solutions to our clients. Our many client testimonials confirm that we’re here to provide peace of mind, knowing someone is always looking out for their best interests.

Whether upgrading communication systems, selecting strong cybersecurity partners, managing mobile devices, or reducing unnecessary costs, we are here to guide Information Technology departments to ensure project success—seamlessly and effectively.

Our approach focuses on creating customized solutions that align with your organization’s strategy and goals. Our core services include:

• Strategic Communications Technology Planning & Consulting

• Telecom Cost Reduction and Management

• Internet, SIP, Network Connectivity quotes, audit, contract negotiations

• UCaaS and Phone System Upgrades

• Cybersecurity guidance

We collaborate with key stakeholders to fully understand our clients’ unique needs, ensuring that every recommendation supports their long-term vision. From planning and consulting to partner selection and implementation, our satisfaction survey results confirm we are right with our clients every step of the way.

Let us help with your strategic planning for your organization with technology that empowers your team, improves productivity, and enhances experiences for both your staff and customers.

Dan Aylward
Lansing, MI

Ron Jensen

Phone: 303.587.7500
[email protected]

Ron Jensen, the principal of Abilita in Littleton, Colorado, has over 25 years of experience in the telecom and technology business. He has held executive level marketing and sales, project management and general management positions with telecom industry leaders. Ron has consulted with firms of all sizes to design and implement voice, data, internet and integrated telecom solutions.

Ron understands what it takes to run a business profitably. He also knows how to use telecommunications and technology efficiently and effectively to perform business functions and deliver bottom-line business results. His specialty is translating the profusion of telecommunications technologies and services into clear-cut, cost-saving, profitable solutions for business.

He and his team of subject matter experts can provide guidance in the areas of:

Contract negotiation
Expense Management
Cybersecurity
Connectivity
- SD-WAN
Colo and Cloud Services
Unified Communications (UCaaS, Hosted PBX & Traditional Voice)
Call Center / Contact Center (CCaaS)
Security – Physical / Access Control
Software-as-a-Service

More About Abilita

Abilita represents you. Our experienced consultants are trained to identify the proper fit of telecom and technology services for your business. Our recommendations are customized to suit your specific business goals and requirements.

Call us today to find out how we might be able to assist you achieve greater cost efficiencies and improved performance for your telecommunications needs – voice, data, and wireless.

Solutions That Deliver Bottom Line Results

Ron Jensen
Denver, CO

Cyndi Crews

Phone: (409) 980-0058
[email protected]
7714 Cobblestone Terrace,
Lumberton, TX 77657

As your Abilita Consultant, Cyndi Crews will utilize her 20 years of Information Technology and Telecommunications Management experience to reduce your telecom expenses and ensure your business is getting the best value available in the market. In her career, Cyndi has worked in a Management Team position for several Fortune 500 companies. Her strengths are in the design, implementation and management of telecom and technology solutions which align with the core business objectives and strategies.

Furthermore, Cyndi’s extensive experience in the implementation and maintenance of complex telecom and technology systems will provide you with invaluable expert advice should a significant project arise. Her expertise encompasses project management, problem solving, systems installation, systems integration, and systems maintenance.

As owner of the Abilita office in Southeast Texas, Cyndi now offers her skills, experience and expertise to businesses anywhere in North America. Cyndi is an active member in the business community as a member of both the Beaumont Chamber of Commerce and Southeast Texas Better Business Bureau.

More about Abilita

Solutions for Telecom Cost Optimization, Telecom Expense Management, and Project Consulting for strategic and tactical telecom issues.

Call us today to find out how we might be able to assist you achieve greater cost efficiencies and improved performance for your telecommunications needs – voice, data, and wireless.

Cyndi Crews
Houston, TX

Enterprise Technology Services

100 Sheppard Avenue, Suite 700
North York, Ontario
M2N 6N5, Canada
1-888-393-2418
[email protected]

Dramatically Increase Your Bottom Line with Sustainable Telecom Solutions

With a bill audit from the experts at Abilita, you could gain at least 20-40% of your telecom expenses back. All your unnecessary spending can instead be used to free up your budget or redirected to important technology upgrades or delayed projects, to keep your business moving forward and ahead of your competitors. And this will never come at the cost of your business – we don’t get paid until your bottom line increases.

“Abilita has provided a very tangible service for the American Red Cross. Being a nonprofit entity, we are continually looking to stay cost effective. Through Abilita’s expertise we were able to reduce our expenses over 42% with no degradation in service!”
Lorena A. Mallock, Office Manager, American Red Cross

Telecommunication costs are a necessary part of business, you may be paying more than you need to. Up to 20% of the time, business telecommunications charges are wrong and 85% of those wrong charges benefit the vendor, not the business.

“Abilita exceeded my expectations by delivering over $172,000 in credits from AT&T and drove down our monthly recurring costs by 43%! I am happy to recommend Abilita to others who need to drive down telecommunications costs.”
Scott McCarter, Chief Information Officer, Karmanos Cancer Institute

At Abilita’s Enterprise Technology Solutions, our team is dedicated to helping clients maximize the return on their investment in network infrastructure and telecommunications services. We provide a full range of services from strategic sourcing to optimization and technology consulting. Our areas of specialization include:

✓ Telecom expense management
✓ Mobile optimization
✓ WAN analysis and procurement
✓ RFPs
✓ Vendor analysis
✓ VOIP phone system and contact center implementation

ETS partners with medium to large businesses and organizations throughout North America. We are 100% independent and receive no commissions, incentives or compensation of any kind from the service providers or vendors. Rather, we leverage our extensive experience in order to negotiate for your best interests. Our team can help your business with:

✓ Ensuring current and future needs are being met with existing processes and
technologies
✓ Improving current systems
✓ Handling urgent and short-term priorities
✓ Planning and implementing solutions for the long term

Our clients continue saving dramatically every month, because we build lasting relationships and provide comprehensive telecom and strategic consulting. We bring an all-encompassing approach, so that the effectiveness of your technology, process and people are fully optimized. Through long-term relationships, we can maximize our effectiveness in serving your needs and saving you money, while ensuring the proper integration of new technologies and/or processes within your unique business system and culture.

“We were pleasantly surprised to find that Abilita’s independent, thorough analysis provided initial savings of more than $45,000 including $21,000 in recoveries of billing errors. Their ongoing vigilance since then has continued to save us dollars that would have normally be going to various telecom service providers.”
John Crist, President/CEO of CP Federal Union

The team at Abilita is committed to helping businesses optimize their telecommunications. Ask us for case studies for companies who are enjoying an improved bottom line with sustainable telecom solutions from Abilita.

Get exactly the help you need by connecting with our telecommunications experts on LinkedIn. No matter what questions you have, we have a leader in that field who is ready to answer your questions.

Khuzaima Hussain
Toronto, ON

Nermine Shaker

Phone: (310) 793-0711
[email protected]
2310 Curtis Avenue, Suite B
Redondo Beach, CA 90278 USA

Nermine Shaker has established the LA office as a leader in Abilita’s nation-wide network of telecommunications experts. Our focus is on delivering business solutions with bottom line results – real, measurable savings of time and money.

Nermine has a Masters of Science degree in Telecommunications Management from Golden Gate University in addition to her degrees in Economics, Business, and Data Communications. With over thirty years of experience in planning, implementing, managing and consulting on telecommunications projects, she has generated millions of dollars worth of savings.

Our success in systems implementation covers a wide range of communications technologies spanning web conferencing, voice and video communications software and hardware, installation and testing of complex integrated voice/data systems, building and maintaining network databases, call center design, implementation and operations, and wireless communications systems.

Nermine has worked on projects with dozens of telephone companies, bypass carriers and other interexchange carriers, as well as the tier one communications companies. Her experience and industry contacts provide clients with the highest level of project work and cost savings.

Our unbiased approach allows our analysts to remain objective and to make the best possible recommendations for our clients.

More About Abilita

Collectively, Abilita’s team of professionals have in-depth experience in every facet of the communications industry. We leverage this knowledge to ensure that clients receive the most professional and up-to-date information and support.

We provide a wide range of services from cost recoveries to project-based work to complete telecommunications expense management (TEM). Payment can be performance-based where fees are a share of actual (not projected) savings. Not only does this approach immediately improve our clients’ cash flow, but we follow through with implementation and oversight which saves clients time. In addition, a regimen of ongoing reviews ensure that future opportunities for savings and recoveries are never missed.

Abilita works with organizations of all sizes in both the public and private sectors.

Nermine Shaker
Los Angeles, CA

Enterprise Technology Services

100 Sheppard Avenue, Suite 700
North York, Ontario
M2N 6N5, Canada
1-888-393-2418
[email protected]

Dramatically Increase Your Bottom Line with Sustainable Telecom Solutions

✓ Telecom expense management
✓ Mobile optimization
✓ WAN analysis and procurement
✓ RFPs
✓ Vendor analysis
✓ VOIP phone system and contact center implementation

Get exactly the help you need by connecting with our telecommunications experts on LinkedIn. No matter what questions you have, we have a leader in that field who is ready to answer your questions.

Taki Remtulla
Toronto, ON

Chris Gehan

519-963-4956
[email protected]
KITCHENER, ON

Chris joined Abilita in July 2021 as General Manager based in Kitchener Ontario. He comes to us with a long background in banking and financial services in Canada and Bermuda where he held high level senior management responsibilities across branch management, internal audit, project management, operations, corporate services and human resources. He is active as an athlete, and is a coach and field official for youth and adult sports and is President of a large community charitable foundation in his region of Ontario.

Our locations

Houston, TX

Los Angeles, CA

Denver, CO

Detroit, MI

Lansing, MI

Toronto, ON

Kitchener, ON