Lessons from Catastrophic Events

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Key Planning Guidelines for Disaster
Recovery and Business Continuity

Disaster recovery should be a critical component for any business that relies on technology. Hurricanes Harvey and Irma highlight an important lesson for businesses. On a more local level, cable cuts and other outages cause disruptions to data and/or voice services. It doesn’t take a natural disaster to create havoc. And today, it’s not a matter of if it happens…it’s when it happens. What would the impact be to your business if you lost voice or data communications?

A data and voice continuity plan is like insurance. You need to ask yourself what is the cost in lost business and productivity in the event of a failure in voice or data communications for an hour, 4 hours or even 4 days.

For many major service providers, the mean time to repair a lost connection is four hours. But as evidenced by Hurricanes Harvey and Irma, outages can be significantly longer.

Businesses need to assess the potential costs of any disruption, and how redundant coverage and alternate routes can lessen the consequence cost of lost business.

You can’t predict the effects of a disaster, but you can plan for one. A carefully considered business continuity plan will help make coping with a disaster less impactful, and enable you to minimize disruption to the business and your customers.

For more details, read our full report titled “Lessons From Catastrophic Events

An independent communications technology consultant can help you create a disaster recovery plan that meets your critical business needs. This will help to minimize the impact of service disruptions so you can get back up and running as quickly as possible after a disaster. As we have learned, and some the hard way, it’s better to be safe than sorry!

admin@abilita.comLessons from Catastrophic Events
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The Telecom Consulting Playbook: How The Game is Won

Great sports teams don’t just go out and play the game, they have a strategy. Coaches work with each other and their players to develop skills and put a plan in place to ensure the entire team succeeds. Your telecommunications consulting firm should do the same. If you want to save money on your telecom expenses, you have to play it smart and work as a team. Good telecom consultants will have at least four plays in their telecom playbook:

  • The Audit Maneuver: A thorough telecom audit allows your business to recover overages from your telecom provider for billing errors and unwanted services. Your audit will also provide a complete inventory of your devices, lines, circuits, and features so you can stop paying for things you don’t need.
  • The 2-Part Contract Conversion: when it’s time to renew telecom contracts, it’s tempting to keep what you have. However, as retention pricing is rarely as good as acquisition pricing, it’s important to submit a RFP (request for proposal) when the contract is nearing its end. If you don’t have time, or you simply want an expert who does it all the time, your Abilita consultant can help. We are intimately familiar with pricing schedules, tariffs, service guides, and telecom contract terminology, making us the best resource to help you through this process.
  • Project Management Blitz: Technology upgrades and company growth require efficient project management leadership and tools. We can help with decision-making or simple strategy.
  • TEM Formation: As new services emerge, telecommunications expense management can become a challenging task. Excess charges and unwanted services have a tendency to crop up even after your initial telecom audit. Monthly audits can help you stay on top of your telecom expenses.

Finally (and don’t worry, we’re almost to the end of this sports analogy), football teams have a head coach and an assistant coach for a reason. These two people work together for the good of the team, and while they depend on one another, it is the head coach who ultimately calls the shots. If you’re ready for an assistant telecom coach, or to receive your free telecommunications audit, contact your Abilita consultant.

admin@abilita.comThe Telecom Consulting Playbook: How The Game is Won
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